App Terms of Service

Last updated: 5 August 2026

These terms apply to the Sage of Cambridge mobile app, the loyalty stamp scheme, and the weekly drinks plans bought through it. Please read them before subscribing. By creating an account you accept these terms.

1. Who we are

The app and the plans are provided by The Fellows House Limited (registered in England and Wales, company number 09810441), whose registered office is at 33a Milton Road, Cambridge, CB4 1UZ. We trade as The Sage of Cambridge.

2. Your account

You must be at least 13 to hold an account, and at least 18 to buy a plan.
Give accurate details when you register, and keep your password to yourself.
One account per person. Accounts are personal and cannot be shared or transferred.
You are responsible for what happens on your account. Tell us promptly if you think someone else has access to it.
We may suspend or close an account that is being misused, for example sharing a QR code so that other people claim your drinks or rewards.

3. The loyalty stamp scheme

Show your QR code when you order and a team member adds a stamp. Stamps are added by us at the counter, not by you.
One stamp per qualifying purchase. A card holds ten stamps.
The fifth stamp earns a free hot drink. The tenth earns a free pastry or muffin. Once a card is complete it resets and you start a new one.
You may take a reward straight away or save it for another visit. Saved rewards show in the app.
A saved reward expires 60 days after you earn it and cannot be claimed after that.
Rewards have no cash value, cannot be exchanged for money, and cannot be transferred to anyone else.
Which drinks and bakery items qualify is up to us and may change. We will not unreasonably withdraw a reward you have already earned.
Stamps and rewards are a goodwill scheme, not something you buy. We may change or end the scheme, and if we do we will give reasonable notice and honour rewards you have already earned, subject to their expiry.

4. Membership plans

We currently offer three weekly plans:

Plan	Included	Price
Starter	5 drinks per week	£11.99 per week
Regular	10 drinks per week	£21.99 per week
Unlimited	Unlimited drinks per week	£34.99 per week

How the plans work:

Your allowance runs weekly and does not roll over. Drinks you do not use in a week are lost when the week resets. The week runs Monday to Sunday.
Show your QR code and a team member records each drink against your plan.
Plans cover hot drinks prepared at our counter. They do not cover food, bottled or packaged drinks, or retail items, unless we say otherwise.
Plans are for personal use. You cannot buy drinks for other people on your allowance.
“Unlimited” means unlimited for your own reasonable personal consumption. We may decline service where use is clearly not personal.
We may set a sensible gap between drinks on the Unlimited plan to prevent misuse.

5. Payment

Plans are billed weekly in advance and renew automatically until you cancel.
Payments are taken by Stripe. We never see or store your full card number.
You authorise us to charge your card each week at the plan price until you cancel.
Changing plan: you can move between plans at any time in the app. The new allowance applies straight away, and the difference in price is settled on your next weekly payment.
If a payment fails we may retry it. If it keeps failing we may pause or cancel your plan. Please speak to a team member to sort out your card.
Price changes: we will give at least 14 days’ notice before changing the price of your plan. You can cancel before the new price takes effect.

6. Cancelling and refunds

You can cancel at any time from the Your Plan screen in the app. There is no minimum term and no cancellation fee.

When you cancel, your plan runs to the end of the week you have already paid for and then stops. You keep your allowance until then, and you will not be charged again. You can change your mind and resume before the week ends.

We do not refund the current week once it has started, because your allowance is available to you for that whole week. If something has gone wrong, please talk to us. We would rather sort it out than stand behind a policy, and we will consider refunds where it is fair to do so.

Your 14 day cancellation right. As this is a service bought at a distance, you would normally have 14 days to change your mind. Because your plan starts straight away so you can use it immediately, you agree that the service begins at once and you accept that you lose that 14 day right once you start using the plan. If you have not used any drinks, contact us within 14 days and we will refund you in full.

We may cancel your plan if you seriously or repeatedly break these terms. If we do, we will refund the unused part of the week unless the reason is fraud or misuse.

7. The app itself

The app is provided free. We aim to keep it available, but we do not promise it will be uninterrupted or fault free.
You need a compatible device and an internet connection. Your own data charges are your responsibility.
If the app is unavailable, your plan and your stamps are not affected. Speak to a team member, who can look up your account at the counter.
We may update the app, and may change or remove features. We will not make changes that materially reduce what you have paid for without telling you.
Do not misuse the app, attempt to access other people’s accounts, or interfere with how it works.

8. Our responsibility to you

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Your legal rights as a consumer are not affected.

Otherwise, our liability in connection with the app and the plans is limited to the amount you have paid us in the 12 months before the issue arose.

We are not responsible for losses that were not reasonably foreseeable, or for losses arising from your own breach of these terms.

Allergies and dietary requirements: please always speak to a team member in person. Do not rely on the app for allergen information.

9. Your information

How we handle your personal information is set out in our App Privacy Policy, which forms part of these terms.

10. Changes to these terms

We may update these terms. If a change materially affects you we will tell you in the app or by email before it takes effect, and you can cancel if you do not accept it. Continuing to use your plan after that means you accept the new terms.

11. Complaints and law

If something is wrong, please contact [email protected] or speak to a team member. We aim to respond within five working days.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may bring proceedings in your own country.

The Fellows House Limited · Company number 09810441
33a Milton Road, Cambridge, CB4 1UZ · Trading as The Sage of Cambridge